finally, some good news

i received an email yesterday from the VP of the corporate office. she said she was very concerned about my emails and to call her today to see what we can resolve.  I called her this afternoon, and she was incredibly understanding, apologetic, and ready to figure out a solution. she said she was in town today, and that she came to the overlook today and had a nice, long chat with the property manager and staff, and basically told them this was all completely unacceptable. long story short, we are meeting with her friday afternoon to try to figure out some solutions, but she said flat out that if we can't come to some sort of resolution she will let us out of our lease. i honestly don't know what sort of solution we could come to, but i think it's great that, one way or another, our problem is going to be resolved.